We pour our holds with polyester resin. From time to time we tweak the recipe depending on strength needs of the hold.
All orders are shipped a month after the request comes in.
We usually keep a stock of most holds in our inventory. However, there are cases where a color usually isn't available. This is the same case in the previous question. We pour your ordered hold color when the order comes in and ship it once the plastic is cured.
In addition, we don't charge extra for color selections.
This depends on what is on stock. It will be one of our standard colors – Lime Green, Orange, Blue, Red, Black, Gray, and Black.
For our soft goods, we use Xend. For the holds CaPex is our primary freight partner. Once your order has been handed to them, we email you a tracking number so you can monitor where your package is through their site.
You may notice differing shipping rates on the checkout page. This is because we automatically compute the total weight of your purchase and present you with the appropriate shipping package for you to choose from, along with the packaging rate set by our shipping partners.
We don't place additional charges within these shipping rates and solely what Xend has setup. You may check Xend's website for their rates.
In a way yes. We do this through PayPal Express Checkout. On checkout, select PayPal as your method of payment. You will then be presented with PayPal's payment form with options for selecting your card provider.
Yes we do! Our holds come with a year's worth of breakage guarantee, meaning, if it breaks within a year, either through normal usage or a defect on our side, we'll send you a replacement at no cost to you.
We hope this does not happen, but if you absolutely want to return your order, ship them back to us, unused and in the packaging it was in and we will issue you a refund. Check our return policy for details.
We try our best to help out with the local climbing scene. Send us an email through this form and we will be in touch with you with what we can do to help out.